Question 1

What is your cancellation policy?

Accepted Answer

Cancellations made 7 or more days before your reservation receive a full refund. A 50% deposit is required within 3 days of booking to secure your spot. We recommend booking early, especially during holidays when demand is high.

Question 2

Do you offer transportation services?

Accepted Answer

Yes! We offer transport services for $25 per trip. Members receive free transport as part of their membership benefits. This is a convenient option if you're unable to drop off or pick up your pup during our regular hours.

Question 3

Will I receive updates about my dog?

Accepted Answer

Yes! We provide daily photo and video updates so you can see your pup enjoying their stay. Updates are sent through our client portal. You're also welcome to call us at (617) 890-7387 or text us at (617) 917-2422 anytime to check on your furry friend.

Question 4

What are your hours of operation?

Accepted Answer

Boarding — Arrivals & departures: 10:30 AM–4:30 PM and 6:30 PM–9:30 PM, daily. (Boarding guests receive 24/7 supervised care.) Daycare — Arrivals: 8:00 AM–10:00 AM; Departures: 5:00 PM–7:00 PM, daily.

Question 5

What makes Pawmenities different from other dog boarding facilities?

Accepted Answer

Pawmenities offers cage-free, luxury boarding at a private waterfront home with 24/7 supervision. Unlike traditional kennels, your dog stays in a real home environment with premium amenities, daily photo and video updates, and personalized attention. We're Boston's award-winning service, recognized as Best Dog Daycare 2025 by Insider Weekly and Best Pet Services in Boston 2025.

Question 6

Do you accept puppies?

Accepted Answer

Yes, we welcome puppies! Puppies under 12 months have special pricing: $100/day for daycare, $110/night for boarding, and $120/night for XL puppies. They must have completed their required vaccinations before their visit.

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