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How Can We Help?

Find answers, explore policies, and connect with our concierge team.

🔍
18 answers · Updated weekly

Ask us anything.

Policies & Fees

💳

Booking & Payments

  • 50% deposit within 3 days
  • Full balance due at pickup
  • Refunds in 7-10 business days
📋

Cancellations

  • 7+ days: Full refund
  • <7 days: Full fee
  • No-show: No refund
  • Reschedule: 24h notice

Tardiness & Fees

  • Grace period: 10 minutes
  • ! Late fee: $2.25/min
  • 20+ min late: $85 flat
  • ! Holiday: $100 surcharge

All fees due at pick-up.

Required Vaccines

🛡️
RabiesBoth 1-year and 3-year accepted
Required
💉
Distemper (DHPP)Both 1-year and 3-year accepted
Required
🔬
BordetellaRequired every 6 months
Required
📤 Upload records via Client PortalGo to Portal →
A day with us

From Sunrise To Bedtime

Switch between our boarding rhythm and our daycare rhythm. Built around your pup, not the clock.

☀️ Daycare · Drop-off to drop-off

A bright, busy day out.

5 phases · chauffeur included
6 — 8AM
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Morning Pickup
Luxury chauffeur arrives at your door, morning greetings, settling in with their crew.
8 — 12AM
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Morning Activities
Off-leash group play, enrichment games, supervised socialization with their matched playgroup.
12 — 2PM
😴
Midday Rest
Lunch service, quiet nap time, individual cuddle sessions on the couch.
2 — 4PM
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Afternoon Enrichment
K9 cardio, specialized training, fetch sessions, & afternoon photo updates.
4 — 6PM
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Wind Down & Drop-off
Relaxation, light brush-down, chauffeur drop-off, evening update from our team.
Learn More →
Packing · A short list

What to bring, what to leave

Bring along

04 items
  • Medications
    In original containers
  • Special food
    Pre-portioned & labeled
  • Comfort item
    Something with your scent
  • Collar & leash
    With current ID tag

Please skip

04 items
  • Rawhides or treats
    We provide vet-approved options
  • Beds or crates
    Memory foam beds included
  • Extra leashes
    Spares available on-site
  • Valuables
    Leave at home, please
We provide premium beds, bowls, blankets & treats for every guest.
Free Guide

First Time Boarding? Preparation Guide

Everything you need to know before your pup's first stay — packing list, vaccine checklist, and tips to ease the transition.

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Contact

Get in touch.

We answer fast. Pick the channel that suits you — every line goes to a real human on our team.

Team online · responding now

Our Locations

Seaport
Boston Seaport

Boston — Seaport

1 Harbor Shore Dr, Boston, MA

10:30AM–4:30PM, 6:30PM–9:30PM

📅 By appointment only — no walk-ins

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North Shore
North Shore

North Shore — Lynnfield

100 Market St, Lynnfield, MA

10:30AM–4:30PM, 6:30PM–9:30PM

📅 By appointment only — no walk-ins

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Trusted by press across the nation

What the Press Says

Ready to Book Your Pup's Stay?

Access our Client Portal to request reservations, manage profiles, and more.

Locations

Where We Serve

30+ Neighborhoods · Chauffeur Available · Appointment Only — No Walk-ins