Questions? We've Got Answers
Everything pet parents ask about boarding, daycare, training, pricing, and bringing your pup in for the first time.
The Basics
Who we are and what makes us different
What is Pawmenities?+
Pawmenities is Boston's premier 100% cage-free luxury dog care β boarding, daycare, Board & Train, grooming, and door-to-door chauffeur, all based out of a private North Shore waterfront residence, with a Seaport pickup & drop-off hub for city clients. Founded in 2023 by Ethan Money and Elisa Voss after they couldn't find a boarding facility that met their standards.
The idea wasn't to build a better kennel β it was to make the kennel obsolete. No cages, no crates, just freedom, comfort, friends, and round-the-clock human care.
What makes Pawmenities different from a regular kennel?+
- 100% cage-free β dogs roam freely, relax on couches, and sleep in real beds.
- True 24/7 living staff β staff live in the North Shore waterfront residence, so your dog is never left alone overnight.
- Daily photo & video updates β 1β2 a day for daycare, 3β5 for boarding.
- Small, temperament-matched playgroups β grouped by size, play style, and personality.
- Door-to-door luxury chauffeur β complimentary for daycare members.
- Boutique by design β limited guest count so every dog gets individual attention.
What does "cage-free" really mean?+
Exactly that β no cages, crates, or kennels. Your dog roams freely, lounges on couches, plays with friends, and sleeps in a cozy bed. It's a stay in a private North Shore waterfront residence β a friend's house, not a facility.
Is Pawmenities reputable? Can I trust you with my dog?+
Yes. We hold 4.9β across 300+ reviews, named Best Dog Daycare 2025 (Insider Weekly) and Best Pet Services in Boston 2025, with features in Business Insider, MarketWatch, and Yahoo Finance.
Pet parents consistently highlight the daily photo/video updates, the calm cage-free environment for anxious and rescue dogs, and the chauffeur convenience.
What are your core values?+
Six principles guide everything we do: Freedom First Β· Love Always Β· Vigilant Care Β· Total Transparency Β· Luxury Service Β· Small & Personal.
Services
Boarding, daycare, training & spa
What services do you offer?+
- Luxury Boarding β 24/7 cage-free overnight care in our private North Shore waterfront residence, with live-in staff, real beds, supervised play, and 3β5 daily photo/video updates.
- Luxury Daycare β supervised off-leash play in small, temperament-matched groups, a 1:3 staff-to-dog ratio, and daily updates.
- Board & Train β boarding plus daily sessions with professional trainers and an owner training session.
- Grooming & Spa β bath, nail trim, brushing, and full spa packages as add-ons to any stay.
- Door-to-door chauffeur β luxury pickup and drop-off within our service area.
What's the difference between daycare and boarding?+
Daycare is a supervised day of play with same-day pickup. Boarding is an overnight (or multi-night) stay with 24/7 care, sleeping arrangements, and more frequent updates. Many clients do both β daycare members save 10% on all boarding.
Do you offer dog training, and is Board & Train worth it?+
Yes β Board & Train is our immersive option. Because your dog trains in the same home environment they live and play in, the lessons actually carry over to real life. We finish with an owner session and take-home instructions so you can keep the habits going.
Do you offer grooming or a self-serve dog wash?+
We offer full-service grooming and spa β a Spa Package ($110: bath, nail trim, brushing), End-of-Stay Bath ($100), Nail Trim ($15), and Brushing ($10). We do the work rather than running a self-serve wash bay, so your pup goes home clean.
Do you take large/XL dogs and puppies?+
Yes to both. Large dogs (50β75 lbs) board at $90/night and XL dogs (75+ lbs) at $95/night. Puppies add $30/night, seniors add $10/night, and all dogs must be current on required vaccines. Let us know at booking so we can plan playgroups appropriately.
Pricing & Packages
What it costs β no hidden fees
How much does boarding cost?+
Boarding is cage-free, 24/7 care priced by your dog's size and age. Adult nightly rates:
Puppies under 12 months add $30/night ($110β$125). Seniors add $10/night ($90β$105). Daycare members save 10% on all boarding.
How much is daycare?+
$65/day for adults and $100/day for puppies (under 12 months). Frequency discounts:
How much is Board & Train?+
- 1 week β $999 Β· 7 nights, 1β2 focus areas.
- 2 weeks β $1,799 Β· 14 nights, 3β4 focus areas, owner session.
- 1 month β $2,499 Β· 30 nights, all focus areas, 2 owner sessions.
Are there deals or first-visit offers?+
Yes β single nights and single days are available so you and your pup can meet the team and see the home before committing. Biggest ongoing savings: daycare frequency discounts (up to 20%) and the daycare-member 10% boarding discount.
Are there any hidden fees?+
No. The only standard extras are a $100 holiday surcharge during peak periods (per stay, not per night) and late-pickup fees β both spelled out plainly. Everything else is an optional add-on.
What add-ons do you offer?+
Popular extras: Transport ($25/trip one-way, free for members), Training Session ($50/day), 2-Mile Hike ($40), 20-Min Run ($35), Treadmill ($30), Fetch ($10), Enrichment ($18), Fitness Package ($80), and the Spa Package ($110).
Booking, Deposits & Cancellations
How to reserve and what happens if plans change
How do I book?+
New clients sign up at clients.pawmenities.com/client-onboarding; existing clients log in at clients.pawmenities.com. Our team confirms within 72 hours. You can also call or text us anytime.
How far in advance should I book?+
For weekends and holidays, 2β4 weeks ahead β peak periods (Thanksgiving, Christmas/New Year's, July 4th, Memorial Day, Labor Day) fill fastest. Weekday daycare and boarding can usually be booked within a few days.
Is a deposit required?+
Yes β a 50% deposit is due within 3 days of booking to hold your dates. Balance is due at pickup, or auto-charged to your card on file.
What's your cancellation policy?+
Need to reschedule? Give us 24 hours' notice. Weather or emergency β just call or text. Refunds process within 7β10 business days.
How do I pay?+
All major credit and debit cards through the client portal. No cash or check. A card on file is required for every stay. Balances unpaid past 30 days may incur a 1.5%/month late fee.
Vaccines, Health & Safety
What your pup needs to stay with us
What vaccines does my dog need?+
- Rabies β 1-year or 3-year accepted.
- Distemper (DHPP/DAPP) β 1-year or 3-year accepted.
- Bordetella (kennel cough) β within the last 6 months, required every visit.
- Canine influenza is recommended.
Upload records to your client portal at least 1 day before your visit, or have your vet email support@pawmenities.com.
Does my dog need to be spayed or neutered?+
No β spay/neuter is not required. Intact dogs are welcome at any age; just mention it at booking so we can plan playgroups appropriately.
My dog is anxious or reactive β can they still come?+
Yes. Tell us at booking about any reactivity, resource guarding, or anxiety. We provide individualized, one-on-one care in a calmer setting away from the pack β at no extra charge. The cage-free, home-like environment is especially calming for anxious and rescue dogs.
Is overnight supervision really 24/7?+
Yes β staff live on-site, so there's always a human present for late-night potty breaks, cuddles, or reassurance. Your dog is never left alone.
What happens in a medical emergency?+
We contact you immediately at every number on file, transport your dog to the nearest emergency vet (we tell you which one first), and you cover veterinary costs. Emergency contact and regular vet info must be on file before any stay. We maintain partnerships with local vets for 24/7 emergency care.
Hours & Late Pickup
Drop-off and pickup windows
What are your drop-off and pickup hours?+
By appointment only (no walk-ins):
- Boarding β 10:30 AMβ4:30 PM and 6:30 PMβ9:30 PM, daily.
- Daycare β arrivals 8:00β10:00 AM, departures 5:00β7:00 PM.
Boarding care itself is 24/7 β these windows are just for arrivals and departures.
What happens if I'm late for pickup?+
At 20+ minutes late the stay converts to an overnight at $90 and the per-minute fee stops. Always call or text if you're running behind β we'll make it work.
What to Bring
Pack light β we've got the rest
What should I bring for my dog's stay?+
- Pre-portioned, labeled food β a freezer bag per meal is perfect.
- Any medications in original containers with clear instructions.
- A collar/leash with ID tag for drop-off and pickup.
We provide beds, bowls, blankets, treats, and 24/7 staff attention.
What should I leave at home?+
- Crates, kennels, or pens β we're cage-free.
- Rawhides and bully sticks β choke hazards in group play.
- Food and water bowls β we provide everything.
- Anything valuable or irreplaceable.
A comfort item like an unwashed t-shirt or favorite blanket is always welcome β your scent helps anxious pups settle in.
Locations & Service Area
Where we are and where we go
Where are you located?+
Appointment only. All dogs stay at our private North Shore waterfront residence; Seaport is a pickup & drop-off hub:
- Boston Seaport (pickup & drop-off hub) β 1 Harbor Shore Dr, Boston, MA.
- North Shore hub (pickup & drop-off only) β 200 Market St, Lynnfield, MA. Dogs stay at our private North Shore waterfront residence.
The exact street address is shared after your booking is confirmed, for security.
What's your service area?+
We serve 30+ Boston and North Shore neighborhoods, with door-to-door chauffeur within the service area.
- From the Seaport hub: South Boston, South End, Back Bay, Beacon Hill, Downtown/FiDi, North End, Fort Point, Charlestown, East Boston.
- From the Lynnfield hub: Wakefield, Reading, North Reading, Peabody, Saugus, Danvers, Salem, Marblehead, Swampscott.
Do you serve my town?+
Dogs from anywhere are welcome by appointment. The complimentary chauffeur covers our 30+ Boston and North Shore neighborhoods. For towns farther out (Worcester, Shrewsbury, Franklin, and similar), you're still welcome to book β just confirm chauffeur availability when you reserve.
Chauffeur & Transport
Door-to-door luxury pickup
Do you offer pickup and drop-off?+
Yes β our luxury chauffeur runs door-to-door within the service area. It's $25 per one-way trip (within ~3 miles of the Seaport or Lynnfield locations) and complimentary for daycare members. Book transport when you book the stay; day-of availability isn't guaranteed.